Frequently Asked Questions
A Few Things You Might Be Wondering: Products, Orders, Our Brand
Products
Where do you source your matcha?
All our matcha and houjicha are currently sourced from Yame, Japan - curated for those who love it nutty.
Is your matcha ceremonial grade?
Yes. We use "first harvest" and "first flush" to highlight that our matcha is made from the earliest spring leaves, shade-grown, and milled from tencha - just like what's often called ceremonial grade.
"Ceremonial grade" is listed in the ingredients for clarity, but we focus on the quality and process behind each matcha.
What is the shelf-life of the matcha?
We recommend enjoying your matcha within 1 - 2 months after opening for the best flavour and freshness. How the matcha is stored can also affect the flavour - keeping. it cool and properly sealed helps it stay vibrant longer.
Note: The best before date is also indicated on the foil pouch.
How should i store the matcha?
Before opening the pouch:
- Store it somewhere cool and dark - the fridge works well in Singapore's weather. Before opening, let it come to room temperature so moisture doesn't sneak in.
After opening the pouch:
- Transfer your matcha into an airtight container and store it in the fridge.
- Before each use, let it come to room temperature to avoid moisture.
- Keep it away from strong smells - matcha is delicate and prefers a calm, quiet spot.
What happens if I don't sift and whisk my matcha?
Sifting and whisking help bring out the smooth texture and full flavour of matcha - it's part of what makes the experience so special.
Skipping these steps won't ruin your tea, but you might notice a few clumps and a less creamy taste. It's a small ritual that makes a big difference.
Why don't you offer your matcha powder in disposable tins?
Disposable tins can be hard to recycle, tricky to clean, and sometimes even cut your hand.
Our lightweight aluminium pouches keep your matcha fresh when it's unopened. Once opened, you can refill them into a canister - either your own or one of ours - for longer-term freshness and easy daily use.
It's a small way to tread a little lighter, and to make your daily ritual feel more personal. and thoughtful. 🌱
Can I recycle the paper box?
Yes - our outer box is made from responsibly sourced paper and is fully recyclable. Just flatten and place it in your paper recycling bin when you're ready.
Do you have any care tips for your tin canister?
- To clean the canister, gently wipe the surface with slightly wet towel, followed by dry cloth. Be sure to dry out the surface completely so your can will not rust.
- To keep your matcha fresh, you can store the canister in the fridge. Place the canister back in the fridge after each use, so that the moisture will not rust the tea canister from the temperature change.
- If you start having a hard time opening the lids, you can roll the canister on a flat surface for about 10 seconds, and this will bring the can back to its original form.
Orders
Where do you currently ship to?
For now, we ship within Singapore only. But we're always dreaming of reaching more travellers in the future, so stay tuned as our map slowly expands.
When will I receive my order?
You can expect to receive your order within 5 working days after placing your order.
How can i check the status of my order?
You'll receive a confirmation email once your order is confirmed. When your parcel sets off, we'll send you a tracking number so you can follow its path through our carrier's website - all the way to your doorstep.
If you have any questions along the way, feel free to reach out to us at shopkeeper@thepowderroom.sg - we're always here to help.
Do you accept returns?
Due to the nature of our products, all sales are final and we do not accept returns or exchanges. However, if your order arrives damaged or incorrect, you may find our step-by-step guide here: Returns Policy
Can I make any changes to my order?
If you'd like to make changes to your order, please email us at shopkeeper@thepowderroom.sg within 1 hour of placing it. We'll do our best to make the updates before your order is processed.
Brand
Where is the powder room located?
The Powder Room isn't found on any map - it's a quiet, digital hideaway for modern travellers. While we don't yet have a physical shop, we invite you to visit us anytime, online.
Our carefully curated matcha collection from Yame, Japan is ready to be shipped to you in Singapore. bringing the calm of our peaceful town straight to your doorstep.
who's behind the powder room?
The Powder Room is run by me, the keeper of this peaceful hideaway and your tea curator. I have spent years carefully selecting each matcha and houjicha, ensuring every step from sourcing to packing is done with intention and care.
While I may be the only one behind the scenes, I take great joy in crafting a space where you can always find a moment of calm, just like you would at a quiet tea room.
what do i get for signing up?
You'll receive occasional letters from our town - including new arrivals, seasonal specials, or a little surprise.
Can I live here?
Well, in a way, you already do! Every visitor brings something special to our little town, and now, you're part of it too. No need for rent - just a peaceful corner waiting for you whenever you need to rest.